POSITION SUMMARY:
The Admissions Director is responsible for the day-to-day supervision of the Admissions team and execution of effective and efficient processes for the department including, but not limited to: educating, advising, and selling referents and the public on Onsite programs and services, assisting in forecasting and planning, engagement of potential client and family members, as well as, referral relations. The Director of Admissions is responsible for providing coaching, training, and leadership to all Admissions team members and to actively collaborate with the Business Development team to execute strategic initiatives, support clients and referents, and deliver exceptional experiences.
ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
• Assist the VP in establishing annual admissions forecasts, goals, and targets for Milestones and Onsite workshops
• Develop and maintain mutually beneficial relationships with referents, potential clients, and families and supporters of potential clients; meet with professionals to present our services via phone, office visits, video conference, email, etc.; attend events and present services if needed
• Work with the Onsite Foundation to process and approve discounts and program applications
• Assist with reviewing group lists for referral relation management process; log information as needed into database
• Manage the day-to-day intake and admissions process, including determination of appropriate program placement for clients, problem solving, client special needs, etc.
• Assist with outgoing and incoming referral process, including partnering with clinical team to determine client dismissal procedures to ensure alignment with business development strategies and team; make treatment center, therapist, and other professional recommendations for outgoing clients in conjunction with clinical and admissions teams; participate in after care, evaluation and follow up with clients as needed
• Participate in the development of executable action plans that deliver departmental results
• Assist in the hiring of Admissions team members, provide training, identify and address individual developmental needs, provide coaching, and conduct performance evaluations of all Admissions Team members
• Partner with all team members to foster an exceptional culture and work environment based on the company ANCHOR Values: Authenticity, Nurturing, Courageous, Humble, Open, and Resilient; become a “culture keeper” for the organization; prioritize upholding and protecting a healthy and accepting environment
• Actively provide the highest level of customer service to our clients; continuously strive to improve upon our service, and commitment to a superior customer service experience as a whole
• Actively participate in the strategic execution of the Company’s Vision and Strategic Plan as needed
• Actively participate both in obtaining and maintaining Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation by timely assistance with all requests, training and adhering to Policies and Procedures
• Exhibit a comprehensive understanding of healthcare regulatory and compliance policy (e.g., HIPAA, CARF, etc.). Knowledge of and adherence to Company policies and procedures, as well as applicable federal / state / local laws and regulations. Maintain complete confidentiality in all client/program matters, in accordance with Onsite policy
• Regular and reliable attendance
• Perform other duties as assigned
