PART-TIME
Peer Recovery Engagement Specialist – Bilingual
Who We Are
CHESS Health, based in Rochester, NY, is a rapidly growing healthcare technology, software and services company focused on addressing the crisis of substance use disorder (SUD). CHESS is the developer of a smartphone app, Connections, used by individuals in treatment for and recovery from SUD. The platform consists of three products: ePrevention eIntervention, and eRecovery. These products include smartphone applications for patients, their families, and their care team, web-based referral management, digital cognitive behavioral therapy lessons, as well as an analytics and benchmarking engine. CHESS Health customers also include SUD treatment providers, state and local governments, and health plans.
The Position
CHESS is looking for peer recovery engagement specialists who have a passion for helping others who are seeking to recover or sustain their recovery. A requirement for the role is to have real-life, personal experience with drug/alcohol addiction and recovery and a passion for helping others who are seeking to recover or sustain their recovery.
The role of the Peer Recovery Engagement Specialist is to support individuals and the entire online peer community via our mobile app by:
Leading and moderating online discussion groups and video-based peer support groups
Moderating the social wall posts
Congratulating and messaging individuals regarding recovery milestones
Offering encouragement to individuals as needed
Guiding individuals to the many features of the App that are most relevant for them
Researching and finding new audio, video, and written content that can be uploaded to the Discover section of the App
Researching and finding new recovery resources and resources that address social determinants of health that can be uploaded to the Discover section of the App
Providing feedback to the developers and product managers on app functionality
Escalating issues to providers, per a written escalation plan, as necessary
Utilizing analytics to measure effective digital engagement
Sharing ideas and developing engagement strategies with CHESS team members
Developing discussion prompts related to recovery, motivation, self-improvement, and mental wellness
Work Schedule, Location, and Compensation
The position is part-time, with the following schedule options reflected Eastern Standard Time
Priority need and first preference for candidates who can work: Wednesday, Thursday, Friday: 8am to 1pm and Saturday: 8am to 5pm or 1pm to 10pm
Potential consideration for candidates who can work: Saturday 8am to 5pm or 1pm to 10pm; Sunday 5pm to 10pm, Monday 8am to 1pm and Tuesday 5pm to 10pm
The position will work remotely from a dedicated home office
The position pays $24.00/hr. if currently PRSS-certified or $20.00/hr. if not currently PRSS-certified
Your Value Proposition
The role of Peer Recovery Engagement Specialist requires:
Several years of lived experience with SUD addiction and recovery
Must possess certification – i.e. a Certified Peer Recovery Specialist (CPRS)
Bilingual in Spanish and English, both written and verbal
Live a healthy lifestyle and able to discuss activities for individuals to engage in
Attended formal peer recovery specialist training
Experience required with care coordination, working on a multidisciplinary team, smartphone, web-based, and Microsoft Office applications
Excellent written and verbal communication, exhibiting an authentic voice
Empathy, with the ability to read something unpleasant from an individual and “be ok with it” or access supervision if triggering
Relationship-building; ability to find creative ways to engage individuals, easily make conversation with people (not scripted discussions), and ask open-ended questions
High energy with an outgoing personality, positive outlook on life, and ability to find success/positives in difficult situations
A person-centric/customer-centric approach to your work
Embrace flexibility to create positive change
Excellent organizational skills, and able to balance supporting multiple customers simultaneously
Willingness to be a team player in supporting colleagues, sharing best practices, and contributing ideas to make colleagues, CHESS Health, and its customers more successful
Experience with hospital-based peer work is a plus, but not required
Our Value Proposition
Competitive compensation and benefits, including a company-paid employee health plan option effective your first day of employment
Opportunities to provide new and innovative solutions to business challenges
Our teams ensure every customer interaction is exceptional; as such, you will be the driving force behind our high-level customer interaction
A collaborative work environment, where you will be surrounded by highly motivated and passionate people all working together toward the same goal
CHESS Health is an Equal Opportunity Employer and prohibits discrimination of any kind during the hiring process, including but not limited to discrimination based on race, color, sex, disability, protected Veteran status, nationality, religion, age, pregnancy, sexual orientation, gender identity, genetic information, or any other non-merit-based factor. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact us to request an accommodation.
